Planit Maintenance & Support

Planit provide the follow Maintenance and Support services

Services

Unlimited telephone support during normal business hours
Unlimited access to Email and Online support services
Access to Virtual On-site support via the internet
Maintenance and updates to registered, certified Planit Applications
Maintenance and updates to registered Manufacturer specific catalogues
Maintenance and updates to the Planit universal catalogues
Maintenance and updates to the Advanced Graphics library
The provision of regular technical bulletins / newsletters
Preferred access to a full range of discounted training services
Preferred scheduling and subsidised rates for professional services

Data Guarantee

This unique service offering will ensure that any corrections, updates or remedial amendments to the extensive range of catalogues that are maintained by Planit will benefit from a defined and guaranteed turnaround service

Planit will guarantee the following:

All remedial fixes will be completed within 5 days of notification.
Updates to non-drawn appliance catalogues will be completed within 3 days of the receipt by Planit of the electronic information.
Updates to German Manufacturer catalogues will be completed within 7 days from the receipt by Planit of the UK product catalogue.
The turnaround times for all other updates will be communicated to Planit supported users by email providing a guaranteed delivery date.

Support is available on an annual basis or via Monthly direct debits at the following rates. System Maintenance & Support including up to five data files @ £48.00 + VAT per month. Six or more data files @ £58.00 + VAT per month. Subsequent system support, per system @ £12.50 + VAT per month.

Peace of Mind - Knowing that you are being looked after every step of the way - from absolute beginner through to advanced user.

Protecting your investment - We all need help sometimes and usually we need it in a hurry. 95% of all the questions raised through our support team are resolved on the spot. Questions are answered by a support team with over 30 years of collective experience. Whenever we can, we commit to resolving any reported issues immediately. Supported

users receive updates to registered Applications and Manufacturers Catalogues ensuring that your system is always up to date.

Our Promise to you - We will make our best endeavours to provide an initial response to your request for help within the same working day of receiving it. If the issue is caused by the registered software or its associated documentation we will either provide an amendment to the software, a new release incorporating a modification, a temporary solution that will allow you to bypass the issue or a revision to the documentation.

If you would like to re-establish Planit Support please call:-

Planit Helpline Tel: 01233 635533

Renew Support Enquiry