Planit
Maintenance & Support
Planit
provide the follow Maintenance and Support services
Services
-
Unlimited
telephone support during normal business hours
-
Unlimited
access to Email and Online support services
-
Access to
Virtual On-site support via the internet
-
Maintenance and updates to registered, certified Planit Applications
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Maintenance and updates to registered Manufacturer specific catalogues
-
Maintenance and updates to the Planit universal catalogues
-
Maintenance and updates to the Advanced Graphics library
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The
provision of regular technical bulletins / newsletters
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Preferred
access to a full range of discounted training services
-
Preferred
scheduling and subsidised rates for professional services
Data
Guarantee
This unique
service offering will ensure that any corrections, updates or remedial
amendments to the extensive range of catalogues that are maintained by
Planit will benefit from a defined and guaranteed turnaround service
Planit will
guarantee the following:
-
All
remedial fixes will be completed within 5 days of notification.
-
Updates
to non-drawn appliance catalogues will be completed within 3 days of
the receipt by Planit of the electronic information.
-
Updates
to German Manufacturer catalogues will be completed within 7 days from
the receipt by Planit of the UK product catalogue.
-
The
turnaround times for all other updates will be communicated to Planit
supported users by email providing a guaranteed delivery date.
Support is
available on an annual basis or via Monthly direct debits at the
following rates. System Maintenance & Support including - up to five
data files £48.00 per month. Six or more data files £58.00 per month
Subsequent system support, per system £12.50 per month.
Peace
of Mind -
Knowing
that you are being looked after every step of the way - from absolute
beginner through to advanced user.
Protecting your investment -
We all need
help sometimes and usually we need it in a hurry. 95% of all the
questions raised through our support team are resolved on the spot.
Questions are answered by a support team with over 30 years of
collective experience. Whenever we can, we commit to resolving any
reported issues immediately. Supported users receive updates to
registered Applications and Manufacturers Catalogues ensuring that your
system is always up to date.
Our
Promise to you -
We will
make our best endeavours to provide an initial response to your request
for help within the same working day of receiving it. If the issue is
caused by the registered software or its associated documentation we
will either provide an amendment to the software, a new release
incorporating a modification, a temporary solution that will allow you
to bypass the issue or a revision to the documentation.
If you would like to re-establish Planit Support
please call:-
Planit Helpline Tel: 01233 635533
or
Renew Support Enquiry
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