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Customer Support Newsletter March 2007
In this edition:

Waterline’s Annual Showcase Events

New Planit Support Team Member

BMF Exhibition

Universal Catalogue Updates

Sorting Style Details (Help Movie)

Updates Due for Completion This Month

Training Information

Book Training Online

Training places available this month

Winning more Clients....

System Requirements
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Waterline’s Annual Showcase Events

The quality, speed and ease of use of Planit International’s Fusion’s design and visualisation software will be demonstrated once again as the only CAD vendor to participate at Waterline’s annual Showcase events.

To view the Press Release, click on the “More” button.
 

BMF Exhibition

Planit will be taking part in the BMF’s Electronic Trading Computer System Conference & Exhibition at The National Motorcycle Museum in Solihull on 25th April 2007.

The exhibition will showcase the leading merchant computer system suppliers and electronic trading system specialists in the UK.

For more information, click on the “More” button.
 
 

Universal Catalogue Updates

As part of Planit International's continued commitment to improve its products it is our intention to upgrade the Universal Catalogue Suite on a quarterly basis.

These catalogues consist of Universal Kitchens, Universal Bathrooms, Universal Bedrooms and Advanced Graphics.

To help us maintain these catalogues with the latest industry design features, you are invited, as an experienced user, to let us know what you would like added or changed.

Please email or post your suggestions, with as much information as possible, to Planit.

Use this link to email your suggestions for the Universal Suite Update. 
 
Below is a list of anticipated release dates
 
Catalogue  Release Date
   
Universal Kitchens: 13/04/07
Universal Bathrooms: 21/04/07
Universal Bedrooms: 13/04/07
Advanced Graphics: 21/04/07
   
Universal Kitchens: 03/08/07
Universal Bathrooms: 11/08/07
Universal Bedrooms: 03/08/07
Advanced Graphics: 11/08/07
   
Universal Kitchens: 02/11/07
Universal Bathrooms: 02/11/07
Universal Bedrooms: 02/11/07
Advanced Graphics: 02/11/07
New Planit Support Team Member



 

 Andrew Fuller
Andrew has many years experience of technical IT support to both internal and external clients. Firstly within a stock broking clearing house, then training clients on how to install and use technical devices in their car. Customer satisfaction is Andrew’s number one priority and is committed to delivering this via personal training and telephone support.
 

Sorting Style Details

It is possible to change the order of Options when choosing Style Details.

To view the help movie, click on the “More” button.
 
Updates due for completion this month
Booking Training Online
Booking training online is very easy and provides you with a complete list of courses and locations.

For step by step instructions click on the “More” button.

Still a few places available this month at the following locations

 Click on the "More" button for details and to book online.
Coventry 16- Mar 1 Day Essential Skills
Wakefield 20- Mar 1 Day Introduction to Planit
Wakefield 21- Mar 1 Day Essential Skills
London 27- Mar 1 Day Introduction to Planit
Regus Birmingham 28- Mar 1 Day Winning more Clients
London 28- Mar 1 Day Essential Skills
 

Winning more Clients.... KBB Industry Training

This course is designed for people in the KBB industry that want to understand how the Customer Care and Relationship process can benefit their performance, profit and turnover through stronger client relationships.

The objective is to highlight, and concentrate on the importance of good planning, preparation, appropriate use of CAD and will demonstrate and advise on quality negotiation techniques to ensure complete customer satisfaction.

 Graham Hayden Course Tutor

The sessions on body language will be particularly useful to all employees that are involved in face to face communication with clients. The “Wow” session will clearly demonstrate the opportunity to maximise profit and attract new business either directly, or by referral, through quality negotiation and customer satisfaction.

The course has been approved by the NTG and qualifies for grants for any business that is registered and pays the training levy to the CITB.

 
Courses Available
Introduction to Planit, Classroom (INTRO)
Essential Skills, Classroom (ES)
High Performance Planit, Classroom (HPP)
Pricing With Confidence, Classroom (PWC)
Planit For Bathrooms, Classroom (PFB)
Two Day Comprehensive, Classroom (2DAY)
Winning more Clients, Seminar (WMC)

Click on map for location details.

 

Courses are held regularly at a range of venues throughout the UK, making them easily accessible for retailers nationwide.
Course Dates
     
Date Duration Course Location
15- Mar 1 Day INTRO Coventry
16- Mar 1 Day    ES Coventry
20- Mar 1 Day INTRO Wakefield
21- Mar 1 Day    ES Wakefield
27- Mar 1 Day INTRO London
28- Mar 1 Day   WMC Regus Birmingham
28- Mar 1 Day    ES London
     
03- Apr 1 Day INTRO Belfast
04- Apr 1 Day INTRO Ashford
05- Apr 1 Day    ES Ashford
12- Apr 1 Day INTRO Coventry
13- Apr 1 Day   HPP Coventry
17- Apr 1 Day INTRO Wakefield
18- Apr 1 Day   PWC Wakefield
24- Apr 1 Day 2DAY  Ashford
25- Apr 1 Day INTRO Bristol
26- Apr 1 Day    ES Bristol

 

 

 

 

 

To view the  training website click on the “More” button.

   
 
 

System Requirements

Recommended Hardware and Operating System Requirements.
     
To make sure you are getting the best out of your Planit Fusion Live software, please refer to the system requirements by clicking on the “More” button.

If you would like to see any particular Hints or Tips included or have any other comments regarding these, please send an email to supportfeedback@planit.com
Planit Helpline Tel: +44 (0)1233 635533